Company Policies

VapeX | Vapor Shack | Smoke City

We strive to offer clear and fair policies to ensure a great experience for all our customers.

Return Policy and Warranties:

Devices:

All regulated mods and devices come with a 14-day Manufacturer’s Warranty.
Defective devices may be exchanged within this period; no refunds.
CBD devices must be clean for an exchange to be considered.

Batteries & Chargers:

A 24-hour DOA (Dead on Arrival) warranty applies to batteries and chargers.
Check items immediately after purchase and return them within 24 hours for an exchange if not functioning properly.

Coils:

No exchanges on coils unless they are DOA.
Test coils immediately and return within 24 hours for any issues.

Disposables:

Test disposable devices in-store before leaving.
Exchanges are allowed within 24 hours of purchase for any issues if tested in-store and proof of purchase is provided.

Terms of Use:

By purchasing products from VapeX, Smoke City, or Vapor Shack, you expressly agree to the following policies:

Legal Purchase Requirements:

You confirm that you meet the minimum legal age to purchase vapor products in your state.

E-Liquid Disclaimer:

E-liquids intended for electronic cigarettes may contain nicotine, propylene glycol (PG), vegetable glycerin (VG), and food-grade colorings.
Do not use these products if you have any medical conditions that could be adversely affected by these ingredients.
Use of e-liquids and related products is at your own risk.

Liability for Batteries and Products:

VapeX, Smoke City, and Vapor Shack (including employees, agents, and affiliates) are not liable for any injury, damage, or defect caused by improper use, handling, or storage of:
- Lithium-ion (Li-Ion) batteries
- Lithium Polymer (LiPo) batteries
- Any rechargeable batteries or products purchased from our stores.
Use of any products, including expired or discounted items, is entirely at the user’s own risk.
Retailers are not liable for any direct, indirect, or consequential damages resulting from the purchase or use of any product.

CBD Product Disclaimer:

VapeX, Smoke City, and Vapor Shack cannot guarantee that the use of CBD products will not result in a failed drug test.
If you are subject to employment drug testing, we strongly recommend against using CBD products.
Consult your healthcare provider, drug testing company, or employer before using CBD products.
VapeX and its affiliates are not responsible for any drug test results.

Customer Support:

If you have any questions or concerns about your purchase, please contact our Customer Care Team. We’re here to help and will do our best to ensure your satisfaction.

Liability Warnings and Disclaimers:

These disclaimers apply to VapeX, Smoke City, and Vapor Shack locations. By purchasing or using any products from our stores, you acknowledge and agree to the following:

General Product Disclaimer :

The following products are not evaluated by the FDA and are not approved as dietary supplements:

Kratom (products containing mitragynine or 7-hydroxymitragynine)
CBD and THC (including Delta variants and other THC variants)
Tianeptine
Edible & Vape Products
Supplements

These products are not intended to diagnose, treat, cure, or prevent any disease. The retailer makes no claims regarding their benefits, side effects, or uses.

Health and Safety Warnings:

Consult your physician about potential side effects before using these products.
Reported side effects may include addiction, dependency, overdose, serious health consequences, or even death.
Do not use these products if you are:
- Pregnant or lactating.
- Diagnosed with liver or heart disease, high blood pressure, or any mental health condition.
- Under the influence of alcohol, drugs, or taking any medications.
Keep out of reach of children.

Drug Screening Disclaimer:

These products may cause routine drug screening failures.
If you are subject to drug testing, you should not use or consume these products.

Assumption of Risk:

By using these products, you assume all risks, including those listed above.
The retailer, its owners, and employees are not responsible for any damages resulting from product use, whether used properly or improperly.

CO2 and NO2 Products Disclaimer:

CO2 and/or NO2 canisters or products are not intended for direct consumption, including inhalation.
Inhaling these products is dangerous and may result in:
Chronic illness
Organ damage
Death
By purchasing, you affirm the product will be used for legitimate purposes.

Thank you for choosing VapeX, Smoke City, and Vapor Shack. If you have any questions or concerns, feel free to contact our Customer Care Team. Stay safe and use products responsibly.